GENERAL PRODUCTS RETURNS POLICY

1. The following general returns policy is applicable to all items sold on the Website Or our App. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

            a. It was delivered in a physically damaged condition; or

            b. It has missing parts or accessories; or

            c. It is different from what was ordered; or

            d. It is different from its description on the product detail page on https://surakshahealthcare.in/; or

           e. When goods delivered are expired at the time of delivery.

           f. Products marked as "non-returnable" on the product detail page cannot be returned. Please ensure you view the identification of non-returnable items on the product page for ease of understanding. Please note that the Company is not obliged to accept return with respect to products which are damaged, tampered, unsealed or used by the End-Users. Additional details with respect to return are given below:

2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box / packaging as delivered to you. The Company may reject the return pickup if the items are not returned according to guidelines provided above.